Updated: January 1, 2020
All WickyDog sales are covered by 90 day warranty from the date your order ships. We’ll issue a full refund, including shipping costs.
Our warranty covers replacement or repair of any item that is defective up to 90 days from the date your order ships. Replacement product may contain remanufactured parts or components but will have the functionality of equal to or greater than the original product.
To recap: 30 day warranties qualify for a full refund; after 30 days and up to 90 days, our warranty coverage means repair or replacement of the item.
We also extend to our customers any warranty granted by the manufacturer. An items’ listing will note whether it carries a manufacturer’s warranty. If so, please contact us at firstname.lastname@example.org and we’ll help you through the process.
Please be sure to keep all of your packaging! You’ll need it to return us the warrantied item. In order to return an item under warranty, you’ll need an RMA (return authorization number). Please go to the returns section here: (Hyperlink here)
- Serial number does ot match our shipment record, removed, or altered in any way.
- Product is damaged as a result from accident, misuse, abuse, or other external causes, including liquid damage, and power surge.
- Updated software has caused the item to malfunction.