Updated: January 1, 2021
Returns & Replacements:
We accept and issue full refunds (less shipping cost) for all items returned within thirty (30) days from the date your order shipment.
Customers are responsible for return package & return shipping cost of trackable package until a WickyDog representative signs for delivery at our location.
Customers have ninety (90) days from the shipment date to return the defective item for repair or we’ll replace it. If the same replacement isn’t available, we’ll replace it, at our discretion, with something similar. What that means is if we can’t provide you with the same exact product you bought, we’ll offer a replacement of something comparable and every bit as as good as the original. If you prefer not to repair or replace an item, we’ll issue you a credit back to your original payment method.
Any returns or replacements under the standard 90 day warranty period will ship back to you…free.
If the return is made after 30 days but still under the 90 day warranty period, shipping may not be applied and a $10.00 shipping charge will be withheld.
Items that are in new, factory sealed boxes are subject to a 10% restocking fee if once opened, if returned.
If items have been damaged in transit, don’t worry, it’s insured. Contact us here: firstname.lastname@example.org within 48 hours from the time you received the shipment and we’ll help you with the claim process.
Any returns requests for shortages or discrepancies in your order must be made within 48 hours of receipt to guarantee an RMA number.
All returns require an RMA number and returns to WickyDog without an RMA number will be refused.
Here’s how it works:
To return anything, we’ll ask that you first request an RMA (Return Merchandise Authorization). Click here for RMA: email@example.com.
Once we get your request and issue an RMA, we’ll email you an RMA number to include in your return shipment. Please be sure to save your original packaging, you’ll need it!
When we receive the return, we’ll process it as per your request: refund, repair, or replacement.
Please be advised returns will be voided under the following circumstances:
- Serial number has been removed or altered.
- Product is damaged as a result from accident, misuse, abuse, or other external causes, including liquid damage, and power surge.
- Updated software has caused the item to malfunction.
Disputes arising out of this transaction shall be interpreted and governed by the laws of New York State, USA and the parties consent to the jurisdiction of the courts located in Nassau County, New York, which shall be the exclusive forum for the resolution of such disputes.
In the event of any conflict between the terms and conditions herein, on the invoice and those set forward on the purchase order, the terms and conditions set forth in this document shall control.